All products leave our premises in perfect condition. The customer must notify the carrier (or the postman) of the slightest trace of shock (holes, traces of crushing, etc.) on the package, and if necessary refuse the package. A new identical product will then be returned to you free of charge.
The exchange of any product declared, damaged during transport, without any reservation having been made upon receipt of the package, cannot be taken care of.
As with any shipment, it is possible to experience a delay or for the product to go astray. In such a case, we contract the carrier to start an investigation. All efforts are made, as long as necessary, to find this package. If applicable, the merchant will be reimbursed by the carrier and deliver a new identical package at his expense.
We decline all responsibility for the extension of delivery times due to the carrier, in particular in the event of loss of products, bad weather or strike.
If the Order Confirmation indicates a particular delivery time, it is the latter that will bind AFRIKIN.
In the absence of any indication, for information purposes, and without AFRIKIN being bound by this deadline, the average delivery time of the Products is estimated at three (3) to seven (7) working days from the next day. of the Order Confirmation.
For international deliveries of Products, it can take seven (7) additional working days compared to the indicative deadlines announced above.
In any event, the maximum delivery time of the Products to the Customer is thirty (30) days from the Order Confirmation.
The consumer must at the same time confirm this anomaly by sending the carrier within two working days of the delivery date a registered letter with acknowledgment of receipt setting out the said complaints.
The consumer must send a copy of this letter to the SELLER'S ADDRESS. Without this fact, we do not proceed to any trade.
Beyond this period, any complaint will be rejected. The formulation of this complaint with the SELLER can be made to the SELLER'S ADDRESS.
Any complaint not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release THE SELLER from any liability towards the consumer.
In the event of a delivery or exchange error, any product to be exchanged must be returned to the SELLER as a whole and in its original packaging in immaculate condition to the SELLER'S ADDRESS.
To be accepted, any return must be reported and have the prior consent of the SELLER, who in case of agreement will reship the package to the correct address.
The shipping costs are the responsibility of the SELLER, except in the event that the product does not correspond to the original declaration made by the consumer in the correct return direction.
The cost of returning the Product and the risks inherent in the return transport are the responsibility of the Customer.
As part of the exercise of the right of withdrawal:
• Any damaged or incomplete Product, or the original packaging of which is damaged or absent, will not be refunded or exchanged.
For products that have been unsealed, given that, for reasons of hygiene and health protection, the right of withdrawal does not apply to these Products, AFRIKIN will in no case reimburse sums paid by the Customer (including the return transport costs of the Products, which will remain the responsibility of the Customer).
If the Product (s) delivered does / do not comply with the order, the Customer must send, within a reasonable time after receipt, a complaint to AFRIKIN with a view to obtain a refund or replacement of the Product(s). It is recalled that the legal guarantees attached to the products sold on our site are provided for in the following articles:
Article L217-4 of the Consumer Code
“The seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility. ``
Article L217-5 of the Consumer Code
``The good conforms to the contract:
1 ° If it is suitable for the use usually expected of a similar good and, where applicable:
• if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;
• if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2 ° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. ``
Article L217-12 of the Consumer Code
``Action resulting from lack of conformity lapses two years after delivery of the goods.``
Article 1641 civil code
``The seller is bound by the warranty for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer has not acquired it, or would have given a lower price, if he had known them.``
Article 1648 al 1st civil code
``The action resulting from fatal defects must be brought by the purchaser within two years of discovery of the defect.``
To facilitate and speed up the processing of their refund request, the Customer is advised to complete the return slip on the back of the Product delivery slip, and include it in the returned package.
The Products must be returned to the address appearing on the return slip, on the back of the delivery slip, in their original packaging in the state existing at the time of delivery of said Products, unused and accompanied by all accessories. (including gifts).
6815 Biscayne Blvd, Miami, FL 33138
Tel : +1 6462963613
Mail address: firstname.lastname@example.org
Any order under a product appearing in the online store site https://afrikin.org assumes consultation and prior acceptance of these terms and conditions of sale. The validation click of the order implies full acceptance of the present. This click has value of ``digital signature``.
The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods offered by AFRIKIN to the consumer.
The company AFRIKIN agrees the right to modify its rates at any time. However, it undertakes to invoice the goods ordered at the prices indicated when the order is registered.
Validity of the offer:
Prices are valid for the day.
These prices do not include shipping costs, charged in addition to the price of products purchased. The shipping costs will be indicated before the registration of the order by the consumer. The different shipping methods are provided below in the GTC and are recalled on afrikin.org; they can be modified at any time by AFRIKIN. AFRIKIN also advises all consumers to regularly consult the GSC on afrikin.org.
The offers presented by AFRIKIN are valid subject to availability. Information on the availability of products is provided to the consumer at the time of placing the order. This information comes directly from suppliers, errors or changes may exceptionally exist.
In any case, and in the event of a total or partial unavailability of products after placing the order, the consumer will be informed by email as soon as possible of the unavailability of the product and the total or partial cancellation of his order.
- AFRIKIN will contact the consumer to inform them of their cancellation of their order and offer to renew their order, with the exception of the product not available.
In case of partial cancellation of the order:
- The order of the consumer will be validated and their bank account will be debited of the entirety of the order,
- The consumer will be delivered products available,
- The consumer will be refunded the price of the ordered product not available as soon as possible and, at the latest, within 30 days of payment of the sums they have paid.
Before validating their order, the consumer has the opportunity to check the details of their order and correct any errors.
The contract of distance selling is concluded from the moment the consumer confirms their order by clicking on the icon ``Validate your payment`` or ``Validate your basket``.
It is considered to have knowingly accepted the content and conditions of the order in question and in particular these T & Cs. The fact that their order implies an obligation of payment on their part, the prices, volumes, characteristics, quantities and delivery times of the products offered for sale and ordered by the consumer.
Once this step has been validated, the consumer will no longer be able to cancel their order. The sale will be final (subject to the exercise by the consumer of their right of withdrawal under the conditions provided by these GTC).
The order will be confirmed to the consumer by any appropriate means and an email will be sent to them when shipping their order.
Finally, AFRIKIN reserves the right to suspend or cancel any execution of an order and / or delivery, whatever its nature and level of execution, in case of non-payment or partial payment of any sum that would be due by the consumer in case of payment incident, or in case of fraud or attempted fraud related to the use of afrikin.org, including on previous orders.
The consumer has the possibility to use a PAYPAL account to pay for their orders on afrikin.org.
Mastercard / visa credit cards are also accepted on afrikin.org.
Any bank charges remain the responsibility of the consumer (including in the case of a refund).
Penalties of an amount equal to the interest rate at the interest rate applied by the Central Bank to its most recent refinancing operation plus 10 percentage points may, at the discretion of afrikin.org, be applied automatically to unpaid amounts after a period of ten days from the date of the order or notification of the rejection of bank payment.
AFRIKIN reserves the right to suspend or cancel any execution of an order and / or delivery, regardless of its nature and level of performance, in the event of non-payment or partial payment of any amount due by the consumer, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the SITE SELLER including on the occasion of Previous Orders.
All products leave our premises in perfect condition. The customer must notify the carrier (or factor) the slightest trace of shock (holes, traces of crushing etc.) on the package, and if necessary to refuse the package. An identical new product will be returned to you at no cost.
The exchange of any product declare, a posteriori, damaged during transport, without any reservation has been issued upon receipt of the package, can not be supported.
As in any shipment, it is possible to be late or the product goes astray. In such a case, we contract the carrier to start an investigation. All efforts are made, as long as necessary, to find this package. If necessary, the merchant will be reimbursed by the carrier and deliver a new package identical to his expenses.
We do not accept any responsibility for longer delivery times due to the carrier, especially in case of loss of products, bad weather or strike.
The consumer must confirm this anomaly by sending the carrier within two (2) business days of the delivery date a registered letter with acknowledgment of receipt exposing the said claims.
The consumer must send a copy of this letter to the SELLER ADDRESS. Without this fact, we do not proceed to any trade.
The consumer must formulate with the SELLER, the same day of the delivery or at the latest the first working day following the delivery, any complaint of error of delivery and / or nonconformity of the products in kind or quality compared to the indications on the order form.
Beyond this deadline, any claim will be rejected. The formulation of this claim with AFRIKIN can be made at 6815 Biscayne Blvd, Miami, FL 33138 USA.
Any claim not made in the rules defined above and within the time limits can not be taken into account and release the SELLER from any responsibility towards the consumer.
In case of error of delivery or exchange, any product to be exchanged must be returned to AFRIKIN as a whole and in its original packaging in perfect condition at 6815 Biscayne Blvd, Miami, FL 33138 USA.
To be accepted, any return must be reported and have the prior consent of AFRIKIN, which if agreed will reship the package to the correct address.
Shipping costs are the responsibility of AFRIKIN, except in the event that it turns out that the product does not match the original declaration made by the consumer in the right direction of return.
As a result, only returned products will be returned in their entirety, in their original complete and intact packaging, and in perfect condition for resale. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded, returned or exchanged. This right of withdrawal is exercised without penalty, with the exception of shipping and return.
In the hypothesis of the exercise of the right of retraction, the consumer has the choice to ask for either the refund of the sums paid, or the exchange of the product. In the case of an exchange, the return will be at the expense of the consumer.
In case of exercising the right of withdrawal, AFRIKIN will make every effort to reimburse the consumer within thirty days.
The consumer who wishes to exercise his right of withdrawal, by returning a product by mail / package must follow the following instructions:
- Use the original packaging to return the product (s) concerned.
- Send the parcel or registered mail with acknowledgment of receipt to the following address:
6815 Biscayne Blvd, Miami, FL 33138 USA
AFRIKIN does not accept packages or couriers sent by postage due.
If the Consumer does not demonstrate that they have actually insured the deposit of the product with a carrier, any risk related to the return of a product is the responsibility of the consumer.
The party affected by such circumstances will notify the other party within ten business days of the date on which it becomes aware.
The two parties will then approach, within three months, unless impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the case of force majeure has a duration greater than a period of one month, these terms and conditions may be terminated by the injured party.
Expressly, are regarded as case of force majeure or fortuitous cases, besides those which are usually retained by the jurisprudence of the French courts and tribunals: the blocking of means of transport, earthquake, fires, storms, flood, lightning, the shutdown of telecommunication networks or difficulties specific to telecommunication networks external to customers.
In case of dispute or claim, the consumer will first contact AFRIKIN to obtain an amicable solution.
In accordance with the provisions of the Consumer Code concerning ``the process of mediation of consumer disputes``, the consumer has the right to free use of the mediation service.
In accordance with Article L.152-2 of the Consumer Code, one of the prerequisites for the mediator's examination of the dispute is as follows: the consumer must justify having tried to resolve their dispute directly with the afrikin.org, by a claim carried by mail or email.
Under Law No. 78-17 of 6 January 1978 relating to data, files and freedoms, you have with the SELLER a right to rectify, consult, modify and delete data that you us have communicated. This right can also be exercised online.
Any order placed through the afrikin.org of the adhesion of the customer, and this without any restriction, to the general conditions of sale of AFRIKIN.
In the event of sale to a legal person (company, association ...), to a company or a professional, any difference relating to the sale (price, GSC, products, ...) will be subject to US law before the Commercial Court from the headquarters of AFRIKIN.